SVP Customer Success

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Senior

Location Bangladore, India

Working Model Fulltime, Hybrid

Req ID 12345

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SVP Customer Success

Req ID

56652

Location

Remote, US

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We are building a new Customer Success team and are hiring a VP of Customer Success to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This is a named, senior relationship role for people who operate at C-suite level and think commercially – not a shared-queue support function.

Working Model

Remote - East Coast, US

About Sapiens

Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our most strategic customers beyond go-live.

What you will do

Own the senior relationship for a portfolio of strategic insurance accounts, developing a deep, cross-functional understanding of each customer's business and priorities.

Own account health and the growth plan for each account; ensure visibility of account and programme health internally and with the customer, and act early on risk.

Run the full executive business review cycle

preparation, delivery, value story, and follow-through.

Drive product adoption across your accounts so customers achieve maximum value, and provide early insight and adoption recommendations on new products and features.

Build the value case that makes each account renewal-ready ahead of the renewal conversation (you do not sign it).

Identify and qualify expansion opportunities and hand them to Sal