Sr. Director Digital Solutions Delivery

The Sr. Director Digital Solutions Delivery will build and lead the customer delivery organization that turns Decision Blue® into a scalable, outcome-driven service model for water treatment operators and technical teams.

This leader is responsible for customer implementation, onboarding, adoption, managed services, and measurable customer outcomes, ensuring that USALCO's digital tools, chemistry expertise, and field support come together in a repeatable model that improves treatment decisions, strengthens customer relationships, and supports commercial growth.

The role sits at the intersection of customer success, water treatment optimization, technical services, and operational consulting. It requires a leader who can translate complex plant realities into practical delivery processes that help customers make better decisions with greater confidence, consistency, and speed.

Essential Duties & Responsibilities

Customer Implementation

• Design and lead onboarding programs for Decision Blue® customers, including implementation planning, stakeholder alignment, user training, and go-live readiness.
• Develop repeatable implementation methodologies, playbooks, templates, and quality standards that let USALCO scale delivery across municipal and industrial customer environments.
• Coordinate platform deployment and customer environment setup with Information Technology Development, Data, Technical Services, Commercial, and customer plant teams, with technical configuration and deployment executed by Information Technology.
• Ensure successful customer go-lives that create early value, build operator trust, and establish a clear path to adoption and measurable outcomes.

Customer Success

• Establish customer health monitoring programs that track adoption, engagement, treatment objectives, service needs, and renewal or expansion risks.
• Drive platform utilization by helping operators and technical teams incorporate Decision Blue® insights into d