Director of Digital Product

USALCO is seeking a Director of Digital Product to own the strategy, roadmap, and prioritization of Decision Blue® as a scalable digital offering. In this role, product refers specifically to the Decision Blue software platform and related digital capabilities, not USALCO's chemical products.

This individual is the voice of the customer. They translate USALCO's water treatment expertise, customer needs, plant realities, and field-service insights into a clear product vision and prioritized roadmap that Information Technology Development builds and delivers. Success in this role depends first on deep understanding of water treatment and the customer, and second on the product management discipline to turn that understanding into a well-defined roadmap.

This is a strategic role that works cross-functionally with Information Technology Development, Services Delivery, technical experts, and commercial teams to make Decision Blue the water industry's leading operator-centric treatment intelligence platform.

Essential Duties & Responsibilities

Product Vision & Roadmap Ownership

• Own the Decision Blue product vision, roadmap, and prioritization.
• Own the product backlog and prioritization process.
• Define features and product requirements that express customer and market needs.
• Define what success looks like for each feature from a customer and business standpoint, and partner with Information Technology Development, who own sprint execution, release cycles, and technical acceptance.

Customer Discovery

• Conduct customer interviews and market research.
• Work directly with treatment operators and utility leaders.
• Validate Decision Blue market fit and customer value assumptions.
• Identify emerging market needs.
• Translate customer and internal discovery into roadmap decisions.

AI-Enabled Capability Definition

• Identify opportunities for AI-driven decision support.
• Define roadmap progression from analytics to predictive