Director, Staff Operations (Middle Market)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Staff Operations Director will support the Middle Market Custom Solutions and Middle Market Sales and Distribution business units. The role will partner with business leaders and cross-functional teams to advance strategic priorities, improve processes, and support effective execution across the organization.

Success in this role requires the ability to manage multiple projects, translate business needs into actionable plans, and communicate insights and recommendations to senior leadership.

Qualified candidates will bring

• Knowledge of Middle Market underwriting and commercial insurance operations
• Experience leading projects, improving processes, and coordinating work across multiple stakeholders
• The ability to create clear, executive-ready presentations and deliver them effectively
• Strong written and verbal communication skills, including confidence presenting to senior leaders
• Experience working with business systems and data to develop meaningful reports and insights
• Strong organization, judgment, collaboration, and problem-solving skills

Job Description Summary

Our Senior executives are most effective when surrounded by strong key people. This role is exactly that, an extension of the leader that helps get things done! Are you ready for a high profile role where you function in a “chief of staff” capacity and are accountable to ensure key results are completed correctly and on time? If you can work with little dir