Director of Operations, North East

About the Role

We are seeking a results-driven Regional Operations Director to lead and scale installation services, warehouse operations, and distribution centers across the Western U.S., reporting directly to the COO. This role oversees Operations Managers and residential flooring contractor networks across multiple markets, setting the standard for operational excellence, service performance, and team accountability. The director will optimize warehouse operations across multiple satellite locations and two regional distribution centers, implementing strategies that improve efficiency, drive scalability, and elevate customer experience. The ideal candidate thrives in complex, fast-paced, multi-location environments and combines strategic leadership with hands-on execution to build high-performing teams that deliver measurable results.

Location: Virtual- Must be located in the North East

Compensation

$150,000–$175,000 base salary + performance bonus.

Scope of Leadership

• Regional Operations Oversight: Lead installation services, multiple satellite warehouses, and two regional distribution centers, ensuring operational excellence, efficiency, and scalable performance.
• Organizational Leadership: Direct Operations Managers who oversee Installation Coordinators managing crews of residential flooring contractors across markets.
• Customer & Quality Accountability: Ensure timely, high-quality flooring installations that consistently deliver exceptional customer experience.
• Operational Excellence: Drive warehouse efficiency, streamline processes, and implement best practices to optimize performance and scalability.
• Performance Accountability: Establish performance standards, monitor KPIs, and hold teams accountable for measurable business outcomes.

Key Responsibilities

* Team Excellence: Recruit, develop, and lead high-performing operations and warehouse leaders while fostering