Vice President - Service Operations (BAS Service)

Title

: Vice President – Service Operations

Location

: US Remote based or Hybrid

Reports to

: Senior Vice President, Operations

Position Purpose

The Vice President, Service Operations is responsible for the operational performance, standardization, and continuous improvement of Albireo Energy's service organization. Serving as the functional leader for service across all divisions, this role is accountable for the enterprise service operating model, service KPIs, workforce capability, service manager development, and the development and delivery of intelligent service offerings. Through consistent execution and customer retention, the position enables profitable recurring revenue growth across the organization.

The Vice President, Service Operations partners closely with General Managers, Service Managers, Sales Leaders, Operations Leaders, Marketing, Finance, Human Resources, and Executive Leadership to establish and maintain best-in-class service operations, improve customer outcomes, increase profitability, and deliver a consistent service experience across Albireo Energy.

Responsibilities

Service Performance

• Drive enterprise service operational and financial performance by improving gross margin, productivity, recurring revenue retention, customer satisfaction, and operational effectiveness across all divisions.
• Partner with General Managers, Sales Managers, Service Managers and Human Resource leaders to improve division service performance through operational excellence, workforce capability, customer retention, and consistent execution.
• Lead regular service business reviews to evaluate operational and financial performance, identify improvement opportunities, execute corrective actions, and drive accountability.
• Develop and implement action plans to improve service profitability, technician productivity, customer experience, and operational execution.
• Monitor service performance against established KPIs and drive