Senior Director of Service Operations

Location: Remote

Position Type: Full Time, Exempt (Salaried)

About the Role

Branded Group is seeking an experienced and highly motivated Senior Director of

Service Operations to provide strategic and day-to-day leadership for our nationwide

Service Operations department. This role serves as the primary operational leader

between senior executive leadership and the Directors of Operations and is responsible

for ensuring the department operates consistently, efficiently, and profitably.

Service Operations supports clients and locations throughout the United States,

managing reactive, recurring, emergency, and afterhours services. The Senior Director

provides leadership to the Directors of Operations who oversee dedicated client teams

and is responsible for establishing consistent operational standards, performance

expectations, and leadership practices across the department.

The ideal candidate is a strong people leader and strategic thinker who can balance

client service, operational performance, profitability, and employee development. This

role requires the ability to lead through other leaders, establish accountability,

standardize processes, resolve complex issues, and make sound decisions in a fast-

paced, high-volume service environment.

If you are an experienced operations leader who enjoys developing leaders, improving

processes, driving accountability, and delivering exceptional service at scale, we

encourage you to apply.

Essential Duties and Responsibilities

Department Leadership & Oversight

• Provide overall leadership and direction for the Service Operations department, including Directors of Operations, Operations Managers, Supervisors, and Coordinators.
• Provide direct leadership, coaching, development, and accountability to the Directors of Operations.
• Establish consistent department-wide processes, standards, expectations, and performance obje