Director Strategic Accounts - Facilities Management

Director Strategic Accounts – Facilities Management

The Director, Strategic Accounts is responsible for developing and executing enterprise growth strategies across Smart Care's most critical Facilities Management partnerships and FM organizations. This executive-facing role serves as a trusted advisor to customer leadership, driving revenue growth, customer retention, operational excellence, and long-term strategic alignment between Smart Care and its customers. This role is responsible for a portfolio of nationally significant Facilities Management relationships that represent substantial strategic growth opportunities for Smart Care.

This person will develop and strengthen long-term strategic partnerships that create mutual value for Smart Care, its customers, and their clients. Through executive relationship management, strategic account planning, and cross-functional collaboration, this role identifies growth opportunities, drives customer retention, and delivers measurable business outcomes.

This role excels at proactive communication with internal departments and external customers and works cross-functionally across Smart Care and its affiliate companies to ensure customer issues are addressed and new opportunities are capitalized upon. This senior individual contributor role combines strategic account leadership with a focus on driving long-term profitable business growth through influence, collaboration, and cross-functional partnership.

To succeed in this position, candidates should have exceptional strategic planning, communication, problem-solving, and time management skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build trust and long-term relationships with customers.

Main Responsibilities

Strategic Account Leadership

• Own and grow a portfolio of strategic national Facilities Management accounts and key FM organizations.
• Develop and execute multi-year strategic a