Director of Customer Success

About fullthrottle.ai

At fullthrottle.ai, we're focused on delivering cutting-edge applications & data services to our clients, including advertising agencies, media companies and brands. Our patented, privacy-compliant technology powers next-level marketing by unlocking first-party data at scale—giving advertisers the edge they need in a cookieless world.

As a fully remote, fast-growing startup, we move quickly, embrace innovation, and follow an Agile/Scrum framework to deliver impactful solutions. We're looking for someone who thrives in a collaborative environment, enjoys solving complex technical challenges, and wants to help build and scale the future of AI at fullthrottle.ai.

About the role

fullthrottle.ai's Channel Partnership business is built on deep relationships with major broadcast and radio media organizations, giving us reach into thousands of local and regional advertiser accounts through a co-sell motion between our Performance Strategist team and each partner's seller network.

This Director role leads and builds the CS function for that entire line of business: managing a team of Customer Success Managers across partner markets, owning the health and retention of the advertiser portfolio, and holding the relationship with our media partners at the operational and leadership level.

This role will report to the EVP of Customer Success.

What you'll do

• Team leadership. Lead and develop the CS team aligned to partner markets. Set performance expectations, own hiring, coach on execution and narrative, and run a weekly market review covering at-risk accounts, expansion, and seller escalations.
• Partner relationships. Hold the institutional relationship with media partner leadership. Own QBRs, resolve escalations before they become relationship problems, and maintain a working understanding of each partner's internal priorities and seller incentive structures.
• Market health and portfolio accountability. Own ret