Director / Senior Director, Professional Services

United States Customer Success - Customer Success / Full Time / Remote Join the Future of Supply Chain Intelligence — Powered by Agentic AI At Resilinc, we’re pioneering intelligent, autonomous systems that redefine supply chain risk management. Our agentic AI helps global enterprises predict disruptions, assess impact, and act in real time — before operations are affected. Named a 2025 Gartner® Magic Quadrant™ Leader, we’re trusted by top companies in life sciences & pharma, aerospace & defense, high tech, and automotive to protect what matters most. Be part of a team that's redefining resilience on a global scale. But the real power behind Resilinc? Our people. We’re a fully remote, mission-led team making sure life-saving products and critical goods get where they’re needed, fast. We offer the chance to do meaningful work in a collaborative, empowering culture—where you can be an agent of change. Join us to tackle critical global challenges through high-impact work that matters. Check out this blog to learn more about how we are impacting the world's most critical supply chains. Global Supply Chain Risks 2026: Act Faster | TEC Resilinc | Innovation with Purpose. Intelligence with Impact.

Resilinc is hiring a Director / Senior Director, Professional Services to lead and scale a technically capable, commercially disciplined customer delivery organization for an enterprise AI and agentic platform.

This leader will own customer delivery from solution scoping through implementation, production deployment, acceptance, and transition into ongoing adoption and consumption. They will be accountable for enterprise implementations, AI and agent deployments, technical delivery, Managed Services, customer outcomes, Services economics, capacity planning, and repeatable execution across strategic customers.

The right candidate brings strong Professional Services leadership and meaningful experience taking AI-enabled or agentic enterprise sol