Director, Insurance Services

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Learn more at

OnPay.com

We’re on a mission to combine excellent customer service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 million in growth funding led by Carrick Capital Partners.

The Director of Insurance Services will build and lead a specialized team dedicated to employee benefits administration and support. This team will assist clients in navigating complex benefits situations and open enrollments, building and overseeing client accounts in the Benefits Administration system, providing ongoing support, communicating with insurance carriers, and maintaining consistent overall communication. This is a brand-new position that will oversee all aspects of the benefits client experience, including developing robust processes, setting objectives, and creating initiatives. In addition, this role will support and promote excellent client satisfaction.

What You’ll Do

• Set the overall vision and strategic plan for the Benefits Support Team, focusing on leading a seamless benefits experience and driving growth through process and retention improvements
• Develop robust, scalable processes and procedures to ensure timely, accurate responses to clients regarding benefits enrollment, payroll deductions, and policy changes
• Act as a liaison between the Benefits Support team, internal departments, and external insurance partners
• Ensure that messaging to clients regarding benefits, compliance, and features is consistent across the organization
• Develop SLAs for benefits-related inquiries to ensure excellent customer service during hig