RCM Director - Remote

RCM Director - Remote

About Thriveworks

Thriveworks is a leading mental health care company dedicated to making high-quality counseling and psychiatric services accessible and affordable for individuals, couples, and families nationwide. With a national network of licensed clinicians and a technology-driven approach, Thriveworks is transforming mental health care delivery to better meet the evolving needs of today’s clients.

About the Job

The Revenue Cycle Management (RCM) Director is responsible for leading all patient and some insurance‑related revenue cycle operations, including Patient AR Management, Insurance Benefits Verification, patient communications, interaction with patient services, credentialing, product development, and contracting departments. Improve the patient financial journey, communications, patient collections, reduce denials associated with Eligibility and coverage, and improve overall cash collections. This role oversees both internal RCM staff and the outsourced RCM vendor, ensuring consistent execution, compliance, and measurable financial performance

Key Responsibilities

Patient AR & Credit Balance Management

• Lead patient accounts receivable and credit balance workflows to improve collections, reduce aging, and ensure timely resolution and refunds.
• Monitor performance, identify root causes of non-payment, and implement process improvements and reporting.

Patient Eligibility & Billing Call Center

• Lead the transition of eligibility and billing call workflows to RCM.
• Develop processes, SOPs, training materials, call scripts, decision trees, and knowledge resources.
• Partner with cross-functional teams to ensure appropriate staffing, service coverage, and continuous improvement.

Insurance AR & Denial Reduction

• Support AR workflows and initiatives to reduce eligibility, coverage, and authorization denials.
• Analyze denial and payer trends, implement corrective actions, and col