Director, B2C Operations (Remote, US)

Who We Are

Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.

We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.

We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.

We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing.

Role Summary

We’re looking for a Director of B2C Product Operations to build and scale the operational backbone of Renew Home’s customer lifecycle, with a particular focus on Marketing Operations and Customer Support Operations, including the stand-up and scaling of our Help Center.

This leader will own the systems, processes, data, and operating mechanisms that enable personalized, scalable customer engagement and consistently high-quality support, as well as lead the team of individuals directly engaging with B2C customers via the help center. You’ll partner closely with our Marketing, Product, Engineering, and Analytics teams and leadership to evolve the tools and processes that support growth, retention, and customer trust, while building durable systems that can scale to millions of users.

What You Will Do

Build and scale the B2C Operations function

• Establish and lead the B2C Product Operations function across Help Center Ops, Customer Support Ops, and Marketing Ops.
• Manage, hire, coach, and develop a high-performing team of operators and systems owners (Marketing Ops, Support Ops, tooling admins, analytics/process leaders).
• Manage, hire, coach, and develop a high-performing team of customer support staff, who engage directly with ou