Strategic Account Director

Job Description

A Strategic Account Director is responsible for driving long-term growth and success within a portfolio of strategic, high-value customer accounts. This role serves as a trusted advisor, providing strategic guidance, support, and knowledge resources to help customers achieve their business objectives and improve patient care through effective use of our products and services. Our Strategic Account Directors build and execute account strategies that align customer goals with company growth objectives, resulting in high customer retention, expansion, and long-term partnership value. This role requires deep product and industry expertise, strong business acumen, and the ability to cultivate executive-level relationships. The Strategic Account Director is also responsible for acting as a liaison between the customer and internal teams, advocating for the customer while identifying opportunities to expand the relationship and drive continuous improvement in our offerings.

• Account Strategy & Planning: Develop and execute strategic account plans for a portfolio of accounts, aligning customer objectives with long-term growth opportunities.
• Executive Relationship Management: Build and maintain trusted relationships with senior stakeholders and executive sponsors within customer organizations.
• Revenue Growth & Expansion: Partner with Sales to identify and pursue upsell, cross-sell, and expansion opportunities to maximize customer lifetime value.
• Renewal Management: Partner with Sales on the renewal process for assigned accounts, proactively mitigating churn risk and securing long-term contract commitments.
• Customer Advocacy: Act as the voice of the customer within the company, communicating feedback to relevant internal teams and driving solutions to strategic account needs.
• Product & Industry Expertise: Maintain deep knowledge of the company's product/service portfolio and industry trends to advise customers on best practi