Head of Cyber Customer Trust & Assurance (REMOTE)

JLL empowers you to shape a brighter way

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What The Role Involves

We are seeking a Head of Cyber Customer Trust & Assurance to report to the Chief Information Security Officer (CISO) and support the leadership of our global cybersecurity strategy and operations. This senior executive position will partner directly with the CISO to drive enterprise-wide security transformation across JLL's global operations, managing complex cybersecurity risks while ensuring the protection of our technology infrastructure, information systems, and client data. You'll work closely with the CISO to establish strategic direction for our cybersecurity organization, lead large diverse teams across multiple regions, heavily assist with client relationships, and serve as a key advisor to executive leadership on critical security matters impacting the entire organization. This is a remote role.

What your day-to-day will look like

Build and Lead a Global Team: Recruit, mentor, and develop a high-performing team of Business Information Security Officers (BISOs) and supporting Cybersecurity client support staff. Provide strategic direction and ensure the team is aligned with both the CISO’s vision and the specific needs of the business units they support.

Manage Global Customer Audits

Act as the central point of accountability for all customer-driven and third-party security audits (e.g., SOC2, ISO 27001, industry-specific certifications). Y