Director, Payments Services

Director, Payments Services

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About Storable

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At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at storable.com.

Overview

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Storable Payments is migrating its processing platform across thousands of merchant accounts over the next several quarters. This program affects pricing, client communications, and day-to-day account operations for merchants across the platform.

The Director, Payments Services owns migration program execution, client-facing pricing operations, and the merchant account management motion for Storable's core storage-vertical merchants. This purpose-built role provides a single, accountable owner for a defined function and partners closely with Payments Operations, Product, Engineering, Finance, and Customer Success.

Success in this role requires strong operational judgment, commercial fluency, and the ability to lead client-facing teams through complex change while protecting the merchant experience.

What you'll do every day

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• Own migration cohort planning and sequencing, including scheduling, client communications, and cutover coordination across Product, Engineering, and Customer Success.
• Manage the enterprise and exception account list and create transition plans for accounts outside standard migration cohorts.
• Coordinate cross-functional execution to move merchant accounts through migration