Director of Strategic Client Accounts

About CoachCare

CoachCare is a leading, private equity-backed remote patient monitoring (RPM) and chronic care management (CCM) company, helping thousands of healthcare providers improve clinical outcomes, patient experience, and financial performance. With nine completed acquisitions over the past 2.5 years and rapid organic growth, CoachCare is now focused on fully integrating its acquisitions, scaling its operations to support the larger business and continued growth, and increasing customer satisfaction and experience.

We are seeking a hands-on, dynamic Director of Strategic Client Accounts to lead CoachCare’s Strategic Accounts organization, including direct leadership of the Strategic Accounts team and oversight of the company’s most strategic customer relationships. The role is accountable for portfolio retention, growth, customer health, and the development and performance of the team.

This leader provides strategic direction across the portfolio, supports the team in managing complex customer relationships, and serves as an executive partner and escalation point for priority accounts.

✅ Key Responsibilities:

● Lead, coach, and develop the Strategic Accounts team, establishing clear expectations, priorities, and accountability.

● Provide strategic oversight across the portfolio, with Strategic Account team members responsible for day-to-day account ownership and execution.

● Drive retention and growth across strategic accounts, maintaining visibility into customer health, risks, growth opportunities, and forecasts.

● Guide account strategies and mitigation plans for priority and at-risk customers.

● Ensure the team proactively identifies and advances expansion opportunities across customer populations, programs, services, departments, and locations.

● Understand the financial and commercial performance of the portfolio and incorporate customer economics, contracts, and program performance into account strategies.

● Build relationships with senior customer executives and support strong executive sponsorship across strategic accounts.

● Participate in key customer meetings, onsite engagements, growth discussions, and escalations where senior-level involvement is valuable.

● Partner with Sales, Operations, Clinical, Product, Finance, and Executive Leadership to address customer priorities and advance strategic opportunities.

● Represent the voice of strategic customers internally and provide leadership with visibility into portfolio performance, risks, opportunities, and emerging customer needs.

● Establish consistent expectations for strategic account planning, executive engagement, QBRs, customer operating cadences, and internal account strategy reviews.

● Develop scalable processes and best practices to support the continued growth of the Strategic Accounts organization.

✅ Measures of Success:

● Strategic account retention and churn mitigation

● Growth and expansion across the portfolio

● Overall portfolio health and forecast

● Strength of executive customer relationships

● Performance and development of the Strategic Accounts team

● Execution against strategic customer priorities

✅ Qualifications:

● 8+ years of relevant experience in strategic accounts, enterprise account management, customer success, sales, or related roles, preferably within healthcare, healthcare technology, digital health, or healthcare services.

● 3+ years of experience leading and developing customer-facing teams.

● Proven success retaining and growing complex enterprise customer relationships.

● Experience navigating complex healthcare organizations and executive, clinical, operational, and financial stakeholders.

● Strong executive presence, commercial and financial acumen, and relationship-management skills.

● Demonstrated ability to navigate customer risk, escalations, and complex cross-functional issues.

● Bachelor’s degree or equivalent relevant experience.

● Ability and willingness to travel regularly for customer meetings, onsite engagements, and other business needs. Travel will vary based on customer and business priorities and may occasionally require short-notice travel.

Why Join CoachCare?

• Opportunity to have immediate, visible impact on a company at a critical inflection point
• Help transform a fast-growing healthcare company into a scalable, efficient, and profitable market leader
• Work alongside passionate leaders and teams ready for operational excellence
• Be a core part of preparing CoachCare for its next phase — including a successful exit

Compensation and Benefits

• Base Compensation: $155-165k/year
• Bonus Opportunity: $TBD
• Financial Future: Benefit from our 401(k) plan, including a 3% company contribution after one year of employment
• Comprehensive Health: Medical, dental, and vision insurance with a company contribution
• Unlimited PTO: Enjoy the flexibility of unlimited paid time off
• Remote Work: This is a fully remote position
• Professional Growth: Receive an annual career development stipend

Job Type: Full-time

Pay: $155,000.00 - $165,000.00 per year

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience

* Strategic management: 8 years (Preferred)

Work Location: Remote