Director of Customer Success

If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

What TAPCO has to offer you

• Bonus plan
• 10 Paid Holidays
• Paid Vacation and Personal Time
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Generous Employer Match and fully vested from day one
• Company-Funded PPE
• Company-Funded Short-Term Disability
• Pet, Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee.

What you will accomplish as our Director of Customer Success-Automated Speed Enforcement at TAPCO:

The Director of Customer Success – Automated Speed Enforcement is responsible for leading customer engagement and ensuring the successful implementation, launch, and ongoing operation of Automated Speed Enforcement (ASE) programs. This role serves as the primary liaison between customers, strategic partners, and internal teams, managing all phases of the customer journey from proposal development through deployment and long-term program success. The ideal candidate is highly organized, customer-focused, and experienced in coordinating cross-functional initiatives within a public safety, transportation, or technology environment.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with TAPCO’s public safety customers implementing Automated Speed Enforcement solutions.
• Serve as the primary point of contact for customers throughout the entire lifecycle of the ASE program, from initial proposal through deployment and post-launch support.
• Foster long-term customer satisfaction and identify opportunities to enhance program effectiveness.

Partner and Internal Team Coordination

• Act as the main liaison between TAPCO, back-end processing partners, and internal departments supporting ASE initiatives.
• Coordin