Director of Customer Success

About Our Company

At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.

We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work

*®*

In 2025, Infinx was certified as a Great Place to Work*®* in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location

Remote

Summary Description

We are looking for a Customer Success Director responsible for achieving revenue objectives and drive planning, implementation, delivery, and deployment of customer integration projects working with hospitals and healthcare practices across the country. This position will be responsible for managing key, strategic, enterprise accounts.

Job Responsibilities

* Own the customer success experience relationship with customers at various stages of their lifecycle post-close, including onboarding, implementation, launch, post-launch, adoption, and expansion. * Manage the relationship with key, strategic, enterprise accounts. * Engage with Product and Engineering teams to incorporate and prioritize customer feedback and inform the roadmap. * Collaborate with operational leaders to maximize custome