Director of Customer Success - Healthcare

GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance.

At GeBBS, we foster a collaborative and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare.

Director, Customer Success

GeBBS Healthcare Solutions is seeking a Director of Customer Success to serve as a dedicated partner to a strategic healthcare client, with a primary focus on Health Information Management (HIM) and medical coding operations.

This role will act as the single point of accountability for client success, ensuring strong alignment between client expectations and GeBBS delivery across coding quality, productivity, compliance, and operational performance.

The ideal candidate brings deep HIM/coding expertise, AHIMA certification, and strong client relationship capabilities, with the ability to translate clinical and coding requirements into operational execution within an RCM outsourcing environment.

Key Responsibilities

Client Relationship Management (Dedicated Account)

• Serve as the primary point of contact for a designated healthcare client, building strong, trust-based relationships with HIM, coding leadership, and executive stakeholders.
• Act as a strategic liaison between the client and GeBBS delivery teams, ensuring alignment on priorities, expectations, and outcomes.
• In conjunction with our operational leaders, con