Director of Customer Success

Ellipsis Health is redefining how care teams engage and support patients through voice-based artificial intelligence. Our Voice AI Care Manager, Sage, delivers empathetic, real-time conversations that help health plans and care management teams scale outreach, reduce operational bottlenecks, and improve member experience and outcomes.

Built on a foundation of more than 3 million real clinical conversations, Ellipsis Health’s proprietary vocal biomarker technology enables Sage to understand not just what is said—but how it is said—bringing emotional intelligence into care at scale. Today, Ellipsis Health partners with leading health plans, PBMs, provider, pharma, care management organizations, and healthcare innovators to support engagement across a variety of care management and patient engagement use cases.

Backed by top investors including CVS Health/Aetna, Salesforce Ventures, and Khosla Ventures, Ellipsis Health is entering its next phase of growth—expanding market presence, deepening enterprise partnerships, and defining the category for empathetic voice AI in healthcare.

About the team

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The Customer Success team is responsible for turning customer commitments into realized value. We sit at the center of the post-sales lifecycle — partnering with Commercial, Product, Engineering, and Operations to ensure every deployment is successful, measurable, and expandable.

Our work begins once a deal is signed but doesn’t end at go-live. We lead customers through onboarding, integration, adoption, optimization, and expansion, translating customer goals into structured execution plans and ensuring Ellipsis’ AI becomes embedded in real clinical and operational workflows. As the company scales, the team’s role is evolving from delivering individual successful projects to building a repeatable operating model for enterprise healthcare deployments.

We operate as both operators and architects: directly supporting key customer engage