Director, Customer Success

Director, Customer Success

Remote

Employment Type

: Full-Time | Management

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion. Position Summary:

We are seeking a Director of Customer Success to lead the team that owns the health and retention of our book of business. Reporting to the Chief Operating Officer, you will lead a team of Customer Success Managers and serve as the senior escalation point above the front line — the person who steps in directly when a sophisticated provider needs a sophisticated answer. You own account health, retention, long-term contracting, and the resolution of the complex issues that keep accounts whole. You partner closely with the Customer Growth team in a shared pod model: they drive expansion, you keep the book healthy enough to expand, and the tension between the two keeps accounts both well and growing. Your team project manages issues to resolution, runs quarterly business reviews, actions clinical outcomes, and de-escalates the hardest provider conversations with composure and clinical credibility.

This is a hands-on leadership role at the fastest-growing company in the portfolio. You set the standard for how the team protects revenue, you coach to it every day, and you personally engage the accounts where the stakes are highest, turning tense moments into stronger, more durable relationships.

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