Director, Customer Enablement

Highlight is the definitive product intelligence platform enabling brands to create products people love. Powered by a proprietary community, seamless logistics, expert research methodologies, and AI-driven analytics, Highlight’s platform is purpose-built for modern physical product teams and trusted by leading brands, top retailers, and emerging innovators alike. The Highlight platform delivers high-impact insights with unmatched quality across every stage of the product innovation lifecycle—from early ideas and prototypes to in-market renovation—empowering teams to act quickly and bring winning products to market with confidence.

About the role

• Highlight is looking for talented and energetic individuals who are motivated and driven. We are a fast-paced, rapid-growth early-stage Series A company changing how brands test physical products and digital concepts.
• In 2026, we're focused on bolstering our team of functional experts whose contributions will deepen relationships with core customers, defend the unique value we’re providing today, and propel future growth with existing accounts and prospects.
• Today, as part of the Customer Enablement team, you will ensure Highlight operates to industry standards, presents our capabilities with a unique point of view, and goes to market with a best-in-class consumer insights toolkit. In addition to overseeing delivery for top strategic accounts assigned to you (such as Hanes), you will partner with reps on new business and expansion to win the hearts and minds of new and existing customers, starting early in the sales process through use-case expansion and reselling the value of Highlight. Ultimately, you will combine your business acumen, knowledge of the competitive landscape, and deep research knowledge to help customers leverage the power of Highlight across the new product development lifecycle.

Your impact

• Drive first-project success and current customer retention
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