Director, Client Success

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

JOB TITLE

Director, Client Success

POSITION SUMMARY

The Director, Client Success, will play a critical role in the Client Success department. The Director, Client Success will identify new opportunities for expansion within their assigned book of business across the US. This hands-on, “roll-up-your-sleeves” position requires a high-energy, well-rounded operational and tech savvy leader who can effectively deepen client relationships and pursue new opportunities within assigned clients.?

PRIMARY DUTIES AND RESPONSIBILITIES

• Service as primary point of contact for client relationship management, strategy, and growth.
• Ability to manage multi-million-dollar book of business comprised of multiple small to mid-size pharmaceutical clients.
• Leads as primary point of contact for client strategy and planning between internal cross-functional teams.
• Provides rigorous follow-through with key stakeholders to determine status and communicate status of business both internally and externally.
• Oversees and manages client escalations, both internally and externally.
• Supports sales during negotiation, including scoping, orals, pricing input, and contracting.
• Ability to develop and maintain a strategic plan for client growth, including client renewals, upsells, and reference ability.
• Support sales with identifying new opportunities for ex