Director, Client Partner - Commercial Accounts

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Director, Client Partner - Commercial Accounts

Are you passionate about owning enterprise client relationships while driving growth and delivery excellence?

Are you motivated to lead complex commercial accounts that deliver measurable business outcomes?

About the Role

The Director, Client Partner, is responsible for managing and growing assigned commercial accounts by serving as a trusted advisor and strategic partner. This role combines account management and client partnership responsibilities to drive client satisfaction, retention, and revenue growth while partnering closely with internal delivery, sales, and solution teams to ensure seamless execution and measurable business outcomes.

This role also carries full accountability for forecast accuracy, profitability management, contract compliance, and billing health, ensuring commercial commitments are achieved and risks are identified early.

Responsibilities

• Leading strategic client partnerships while owning end-to-end account management, including satisfaction, retention, and revenue growth
• Serving as the primary relationship owner and trusted advisor to senior client stakeholders
• Driving account strategy, renewal planning, and expansion opportunities across assigned portfolios
• Building and executing formal account plans, including growth roadmaps, forecast assumptions, and executive communication alignment
• Maintaining consistent, proactive executive-level engagement (DR+ cadence) with client leadership to drive alignment and early issue identification
• Partnering with Deliv