Vice President Subservicing Client Relations

Summary

The Vice President Subservicing Client Relations manages all subservicing client relationships and deliverables ensuring Freedom servicing complies with all applicable laws, guidelines, and client contractual requirements. The Vice President directs resolution of escalated client requests, self-identified potential compliance issues, and directs delivery of responses to client with supporting documentation where needed. The Vice President oversees all reporting, deliverables, billing, timelines and ensures new reporting and procedures are implemented in a compliant manner and consistent with client expectations. The Vice President also oversees Freedom outsourced vendor portfolios addressing audit, compliance and ongoing oversight reporting to Senior Leadership Team.

Essential Job Duties and Responsibilities

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• Manages and oversees day-to-day subservicing relationships including client and internal Freedom requests
• Present monthly subservicing portfolio performance to Executive Leadership
• Manages ongoing client deliverables and implements changes where needed to support client requirements
• Reviews all proposed subservicing contracts, amendments, fee schedules and works with Freedom Legal to ensure subservicing relationships protect Freedom interests.
• Attend client meetings and maintain client relationships for Freedom.
• Manage all department and executive reporting on subservicing
• Proactively manages reporting and all client deliverables to ensure positive client experience
• Resolve all client billing issues and work with Freedom teams to address process gaps where needed
• Oversee client investor relationships ensuring all applicable Freedom teams have access to client Seller/Servicer IDs and custodial accounts
• Must be able to manage remote employees to peak efficiency and performance
• Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures
• Ability to work n