Vice President, Product Design

##### Vice President, Product Design

##### Overview

##### One Inc. is evolving its product organization to be more design-led as we scale our insurance payments platform (ClaimsPay, Premium Pay, Property Pay) and consumer-facing experiences like XpressOne. The Vice President, Product Design will own the design vision, craft standards, and team for the Product organization - leading a design team of ~6+ and growing - while acting as a business-fluent partner to Product and Engineering leadership.

##### This role is as much about commercial judgment as it is about craft. We need someone who can translate design decisions into business outcomes, own the end-to-end customer journey, and remove friction from our highest-stakes experiences - starting with XpressOne and the broader policyholder payment journey.

##### Key Responsibilities

• ##### Own the end-to-end customer journey across Product, with direct accountability for reducing friction in policyholder and carrier-facing experiences
• ##### Lead and scale a design organization (UX, UI, design systems, research), currently a team of ~6 product designers, sized appropriately for a Tier 1 fintech/insurtech SaaS company
• ##### Partner with Product and Engineering leadership to embed design earlier in the product development lifecycle, with design decisions explicitly tied to business and customer outcomes
• ##### Establish and maintain a design system / pattern library that drives consistency and speed across squads
• ##### Represent design at the executive level - influence roadmap and prioritization with a business case, not just a craft perspective
• ##### Bring external perspective and industry best practices into a team that has largely grown up internally
• ##### Build design operating rhythms (critique, research cadence, design reviews) that scale with the org

##### Qualifications

* ##### **10+ years in