Vice President of MS-ISAC Member Engagement

The Vice President of Multi-State Information Sharing and Analysis Center (MS-ISAC) Member Engagement is part of the Operations, Intelligence, and Services (OIS) department, which resides on the MS-ISAC PMO team and reports to the Senior Vice President, MS-ISAC PMO and Business Operations. As our Vice President, MS-ISAC Member Engagement, you will be responsible for leading the MS-ISAC member engagement function, including member services and support, training and education, regional engagement, and state and territory strategic engagement. This role ensures that MS-ISAC members receive a coordinated, high-value, and mission-aligned membership experience that supports service awareness, effective use, member satisfaction, and sustained participation.

This position also serves as a senior executive engagement lead for MS-ISAC, working directly with state CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior U.S State, Local, Tribal, and Territorial (SLTT) leaders to understand priorities, communicate MS-ISAC value, and identify barriers to effective participation. Through direct one-on-one executive engagement, the Vice President supports alignment between MS-ISAC membership and state, territory, local, regional, and whole-of-state cybersecurity objectives. What You'll Do:

• Provide leadership and oversight for MS-ISAC member services and support, training and education, regional engagement, and state and territory strategic engagement
• Lead MS-ISAC member engagement strategies that improve service awareness, member satisfaction, effective use of services, and sustained participation
• Lead the design and continuous improvement of the MS-ISAC member experience across onboarding, engagement, support, service adoption, renewal support, and ongoing value realization
• Develop strategies and operating practices that ensure members clearly understand the value of MS-ISAC membership and can effec