Vice President, Customer Delivery

### Role Overview

As the Vice President of Customer Delivery, your primary mission is to define and execute a comprehensive global customer delivery strategy aligned with Talkdesk's business objectives, driving exceptional customer ROI, adoption, and sustainable enterprise growth. Operating at the executive level, you will manage, lead, and scale a global, multi-departmental delivery organization encompassing Global Professional Services, Agentic Delivery, Forward Deployed teams, and other technical delivery capabilities.

You will own Talkdesk's global customer delivery organization, directly leading the evolution and execution of our global unified delivery model across core CCaaS and AI/agentic solutions, with particular focus on scaling our Agentic Delivery and Forward Deployed capabilities. Reporting directly to the Chief Product, Technology & Customer Officer, you will act as a pivotal executive leader—bridging high-level technical architecture and product innovation with on-the-ground customer execution.

As AI continues to be a core part of our portfolio and we expand our agentic capabilities, you will build on and scale proven delivery methodologies and Forward Deployed models to drive greater consistency, accelerate time-to-value, and deliver measurable customer outcomes across our portfolio.

### Key Responsibilities

Global Delivery & AI Transformation

• Unified Global Delivery: Lead the strategy and execution of Talkdesk's global delivery model across CCaaS and AI/agentic solutions, including Agentic Delivery and Forward Deployed teams, establishing scalable, repeatable deployment methodologies and a consistent customer experience across our portfolio.
• Drive Innovation & Customer ROI: Act as a key catalyst for organizational change, evolving our delivery capabilities as we scale AI and agentic solutions alongside our core CCaaS offerings, building the technical and Forward Deployed capabilit