Senior Manager or Director, People

About Extend

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. #### About the Role:

At Extend, the People team partners closely with our business and strategically collaborates with our people to enable everyone’s best work. We believe great People teams don't create process for process' sake, they build scalable systems, coach leaders through complexity, and create an environment where high-performing teams can thrive.

We're looking for a Senior Manager or Director, People to join our team and partner closely with the VP of People in scaling our organization. This is a broad leadership role for someone who is proactive, solution-oriented, excited to dive into the business and passionate about impactful employee experiences and enjoys moving seamlessly between strategy and execution at a fast pace. One day you may be working with executive leaders on organizational design or performance strategy; the next you're refining manager enablement programs or improving core people processes.

You'll lead many of our