Senior Director of Customer Service Operations

OnTrac is hiring a Senior Director of Customer Service Operations!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location

Remote - This position may be performed remotely in states where the company is authorized to employ individuals.

Compensation

The expected starting base pay range for this position is $180,000. - $225,000. with full potential base salary range over a successful candidate’s tenure in the position of $180,000. - $270,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.

This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a 30% Bonus Target.

Employment Logistics

The Senior Director of Customer Service Operations provides oversight of large-scale customer service operations, shaping the department’s vision, strategy, and operating model. This role influences enterprise-wide initiatives, drives transformational change, and ensures alignment with company objectives. This leader is accountable for strategic decision-making, departmental performance, budget stewardship, workforce planning, vendor performance, and talent development. The role focuses on improving customer experience, scalability, productivity, and cost structure across a complex customer service environment.

Unpacking the Benefits

Employees are eligible fo