Senior Director, Customer Care

Career-defining. Life-changing.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role

About iRhythm

iRhythm is a leading digital healthcare company transforming the way cardiac arrhythmias are clinically diagnosed by combining wearable biosensing technology with powerful cloud-based data analytics and machine-learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias and to create better, more connected experiences for patients, healthcare providers, and customers.

About This Role

The Senior Director, Customer Care is responsible for the strategy, leadership, transformation, and performance of iRhythm’s Customer Care function, supporting patients, healthcare providers, accounts, Field Sales, and other key stakeholders.

Reporting to the Executive Vice President, Business Operations, this leader will set the strategic direction for Customer Care while ensuring strong performance across a complex, high-volume service environment. The Senior Director will define and execute a multi-year roadmap that evolves the operating model across customer experience, people, process, technology, digital channels, AI and automation, analytics, and organizational capabilities.

This leader will balance operational excellence today with transformation for the future; building a scalable, digitally enabled organization