Remote Sr. Director, CRM Strategic Operations and Enablement

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Signet requires a centralized leader across our core North America brands to play a pivotal role in developing and instituting CRM best practices, operational discipline, and execution standards across.

The Senior Director, CRM Strategic Operations and Enablement will lead a new team to own the implementation of strategy, governance, and operational framework for CRM across email and SMS while playing a heavy role in developing the standards. Key focus areas include identifying opportunities for list growth, protecting list hygiene, ensuring adherence to channel compliance, determining new opportunities, making advancements with AI, and leading best practices. They will lead their two direct reports, Manger, CRM Operations and Enablement, in prioritizing projects and ensuring alignment to the CRM roadmap.

This role will partner closely with IT, MarTech, Brand teams, CRM Directors, and external vendors to ensure cross department goal sharing and ensure CRM programs are executed with consistency, quality, scalability, and meas