Personal Lines Underwriting Director Strategy Execution

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Personal Lines team is looking to add an Underwriting Director of Strategy Execution.

This is a full time, exempt role.

POSITION OVERVIEW

The Director, PL Underwriting Strategy – Guidelines & Models is a strategic leader responsible for the design, governance, and strategic evolution of underwriting guidelines, rules, decision logic, and rating/underwriting models across Personal Lines. This role translates the company’s risk appetite and growth objectives into clear, executable underwriting strategies that are embedded in systems, tools, and frontline decision-making.

This leader partners closely with Analytics, Product, IT, and Underwriting Operations to ensure underwriting intent is precisely articulated, analytically supported, and consistently deployed at scale. The role manages a team of strategy professionals and plays a critical role in modernizing underwriting through data, automation, and advanced analytics.

IN THIS ROLE YOU WILL

• Own the end-to-end underwriting guidelines strategy for Personal Lines, ensuring clarity, consistency, and alignment with enterprise risk appetite and portfolio objectives
• Lead the development, governance, and evolution of underwriting rules, decision trees, and eligibility frameworks across channels and products
• Define the strategic roadmap for underwriting models, including risk segmentation, pricing support, and decision automation in partnership with Analytics and Actuarial
• Translate complex analytic outputs into actionable underwriting guidance suitable for both automated and human decisioning
• Establish and maintain strong governance frameworks to ensure guideline changes, model updates, and rule deployment