Head of Client Experience

Position Overview: Now Hiring: Head of Client ExperienceLocation: Remote (U.S. – excluding NY & CA)

Compensation: $80,000 to $90,000

Benefits

✨ Annual bonus up to $3,000 based on company targets

15 days PTO

(increases to 20 days after 2 years)

Healthcare plan

with $9K company contribution and fully covered options

401(k) retirement plan

$500 annual work-from-home stipend

$250 annual training budget

✈️ TSA Precheck reimbursement

$750 annual Project Expedition tour credit

Employee discounts on thousands of tours and activities

Lead the Future of Customer Experience — Powered by People + Technology

At Project Expedition, we believe exceptional service should be a competitive advantage — not a cost center.

We’re looking for a tech-forward Head of Client Experience who knows how to scale high-performing support teams without losing the human touch that customers love.

This is a leadership role for someone who understands that the future of support is people empowered by great systems, smart workflows, and AI-assisted tools — not automation replacing humans.

If you love building strong teams, improving systems, and turning customer support into a measurable growth drive, this could be the perfect opportunity.

What You’ll Do

As the Head of Client Experience, you’ll lead the strategy, systems, and daily performance of our support organization.

You’ll help transform our already strong service into world-class, scalable support operations.

Team Leadership

* Manage and develop team leads and support specialists across email, chat, and phone channels * Coach team members to deliver empathetic, high-quality service * Build clear career paths, training programs, and performance standards

Operations & Performance

* Own key customer experience metrics including: * + CSAT / NPS + SLA & response times + Resolution ti