General Manager, Customer Business Unit

Req ID: 141738

Region: Americas

Country: USA

State/Province: New Hampshire

City: Remote Employee US

Summary

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The General Manager, Customer Business Unit (GM, CBU) is Celestica’s senior business leader for a major hyperscaler customer and the customer’s portfolio of cloud and data-center infrastructure programs. The GM owns the overall business relationship and is accountable for profitable growth, customer satisfaction, commercial performance, and coordinated end-to-end execution across Celestica’s global organization.

The role translates the customer’s strategy, demand signals, technology roadmaps, and operating requirements into an executable account plan. It brings together account management, business development, program management, engineering, operations, supply chain, quality, finance, and other functions to secure new business and deliver existing commitments. The GM serves as the senior escalation point, builds trusted relationships with customer executives, and ensures that decisions, risks, trade-offs, and accountable owners are visible and acted upon.

This is a customer-facing general management role in a fast-moving, high-volume, technically complex environment. Success requires both commercial leadership and a practical understanding of how data-center infrastructure programs move from design and qualification through capacity readiness, production ramp, fulfillment, and sustaining support.

Key Responsibilities

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Own the customer strategy and executive relationship

• Serve as Celestica’s senior business interface for the assigned hyperscaler account, building trusted relationships with executive, commercial, engineering, supply chain, and operations stakeholders.
• Develop and maintain a multi-year strategic account plan that connects customer priorities and technology roadmaps to Celestica’s growth, capability, capacity, and investment plans.
• Lead executive business reviews, strategic planning sessions, and escalations; ensure customer commitments and Celestica decisions are clearly understood and followed through.
• Represent the customer’s priorities internally while providing candid, fact-based communication on Celestica’s capabilities, constraints, risks, and trade-offs.
• Maintain a disciplined customer engagement model, including clear decision paths, escalation protocols, and consistent internal alignment before material customer communications.

Deliver profitable growth and commercial results

• Own the account’s commercial strategy and portfolio-level financial performance, including revenue, bookings, gross margin, EBIAT, ROIC, working capital, and approved investment returns.
• Identify and convert growth opportunities across cloud and data-center infrastructure, including server and networking platforms, rack integration, and related hardware or services where aligned with Celestica capabilities.
• Lead account planning, pipeline quality, forecast discipline, pursuit strategy, bid/no-bid recommendations, and cross-functional solution development for strategic opportunities and RFP/RFQ activity.
• Direct complex customer negotiations involving contracts, pricing, capacity, demand changes, claims, change orders, business continuity, and commercial risk, in partnership with Legal, Finance, and functional leaders.
• Protect value and profitability by ensuring customer requirements, cost assumptions, capacity commitments, and commercial terms are understood before commitments are made. Communicate portfolio performance, outlook, material variances, and decisions required to Celestica leadership with clear options and quantified business impact.

Lead integrated customer execution

* Establish an operating cadence that connects customer forecasts and program roadmaps with internal demand planning, material readiness, capacity, staffing, investment, NPI, production, quality, and delivery plans. * Ensure cross-functional teams are aligned on customer requirements and program milestones from early engagement and solution definition through NPI, qualification, ramp, mass production, and sustaining operations. * Lead customer-facing reviews of forecast, capacity, supply, delivery, quality, cost, and recovery plans; ensure each material issue has a verified fact base, a single accountable owner, due dates, and an impact-based recommendation. * Coordinate global execution across sites, functions, and partners; surface dependencies and risks early and escalate decisions that cannot be resolved at the working level. * Partner with operating and functional leaders to resolve constraints in supply, manufacturing readiness, test, quality, logistics, systems, and customer-specific processes. Functional leaders retain accountability for their respective operating results. * Ensure customer-specific requirements—including security, business continuity, sustainability, and site readiness—are incorporated into the total solution and execution plans. Build a High-Performing Aaccount Organization --------------------------------------------------

* Lead and develop a team of account, commercial, program, and growth leaders; set clear accountabilities, decision rights, performance expectations, and succession plans. * Establish a culture of customer focus, commercial rigor, data-based problem solving, internal collaboration, and reliable follow-through. * Align resources to the customer’s highest-value priorities and develop talent with the technical, operational, financial, and commercial capabilities needed to scale the account. * Foster effective partnership across a global matrix, influencing senior leaders and teams without relying solely on direct authority. Measures of Success -----------------------

* Performance will be assessed against agreed account and portfolio targets, including: + Revenue growth, new bookings, pipeline conversion, and delivery against the strategic account plan. + Gross margin, EBIAT, ROIC, working capital, inventory exposure, and returns on approved investments. + Forecast quality and the effectiveness of translating demand changes into capacity, supply, and financial plans. + Customer scorecard performance, executive relationship health, customer satisfaction, and retention or expansion of strategic business. + Program execution against agreed milestones, including NPI and ramp readiness, output, on-time delivery, quality, and corrective-action closure. + Timeliness and effectiveness of risk identification, escalation, decision-making, and recovery-plan execution. + Leadership-team effectiveness, talent development, and clarity of ownership across the account organization. Skills, Capabilities, Experience and Attributes ---------------------------------------------------

* Previous system architecture experience in datacenter, enterprise or telecommunication * Strong organization and communication skills in multidisciplinary environment * Demonstrated strong problem solving and analytical skills, ability to work independently or in a team. Excellent communication and interpersonal skills. Ability to estimate and schedule projects. * Mastery of problem solving, innovation, vision, judgement, and leadership within a specific domain * Track record of noteworthy innovation and execution that shaped the direction of an organization and/or the industry within a specific domain * Track record of teaching, mentoring, growing and advising other domain experts inside and outside of the organization * Capable of understanding complicated systems quickly * Active participation in or leadership of professional groups affiliated with a specific domain Experience --------------

* 12+ years’ experience in hardware or embedded system design, implementation, and debugging with processor, memory, and I/O subsystems Physical Demands --------------------

* Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data * Overnight travel is required * The above demands are carried out within the existing local Health and Safety guidelines Typical Experience ----------------------

* Twelve-plus years plus of relevant experience in electronics manufacturing, IT infrastructure product engineering, and/or related electronics field in sales/BD or account management roles Typical Education ---------------------

* Bachelor's degree in Electrical or Computer Engineering - Master’s degree preferred * Educational Requirements may vary by Geograph Salary ----------

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Salary Range - 188k to 259k

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Celestica is an E-Verify employer.

COMPANY OVERVIEW

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.