Experience Strategy Director | Remote - US

About AnswerLab

AnswerLab helps pioneering leaders Own the Unknown, transforming uncharted territory into clarity, direction, and competitive advantage. We build strategic insight through deep human understanding and validating future possibilities with real people in real contexts. We believe that the future of experience strategy relies on continuous learning and cross-functional expertise, enabling us to guide clients through unprecedented challenges across every phase of the product lifecycle.

About the Role

As an Experience Strategy Director, you will operate end-to-end on complex client engagements, driving the creation, delivery, and evolution of AnswerLab’s experience strategy offering. You will synthesize research, map journeys, and ideate innovative solutions, producing high-quality deliverables that directly influence the CXO’s client-facing strategy.

This is a high-impact, high-visibility role in a fast-growing, scale-up environment, where processes are still evolving, and your contributions will support shaping the organization’s approach to experience strategy. You will thrive in a dynamic, entrepreneurial setting, taking ownership of projects from end to end, influencing how work is done, and helping to establish the methods, tools, and frameworks that define AnswerLab’s offering. You may also mentor 1–2 strategists or associates as you build the foundation of a team and practice that will grow with the business.

Key Responsibilities

Shape Client Experiences

• Become an expert in each client’s brand, business, customers, market, and competitive landscape
• Synthesize qualitative and quantitative research, journey mapping, and ecosystem insights into actionable strategies
• Ideate innovative solutions that balance creativity, feasibility, scalability, and measurable business impact
• Translate insights into client-ready deliverables, including maps, blueprints, frameworks, and strategic recom