Executive Director, Public Sector Information Security & Compliance Officer

Executive Director, Public Sector Information Security & Compliance OfficerExecutive Director, Public Sector Information Security & Compliance Officer

TTEC is a global leader in customer experience, engagement, and growth solutions. Our Public Sector Security & Compliance team supports federal, state, and regulated industry programs by ensuring adherence to cybersecurity frameworks and regulatory requirements across cloud and enterprise environments.

Public Sector Security & Compliance Team

This team is responsible for implementing and overseeing compliance with federal and state cybersecurity frameworks including FedRAMP, NIST SP 800-53, CMMC, ARC-AMPE (Health Benefit Exchanges), and other regulatory standards. The team also supports regulated industries such as tolling and transportation systems.

What You’ll Be Doing

• Provide executive leadership and strategic direction for Public Sector information security and compliance programs.
• Oversee compliance with FedRAMP, NIST 800-53, CMMC, ARC-AMPE, and other federal/state regulatory frameworks.
• Lead and manage direct reports including Information Security Advisors and Technical Security Engineers.
• Drive risk management strategy including assessments, mitigation planning, and reporting to executive leadership.
• Ensure continuous monitoring, authorization, and recertification activities for regulated environments.
• Serve as executive liaison with internal stakeholders, auditors, regulatory bodies, and clients.
• Oversee contract security requirements including SOWs, MSAs, and client agreements to ensure compliance obligations are met.
• Lead incident response coordination and ensure alignment with enterprise security operations and resiliency teams.
• Establish governance processes for Significant Change Requests (SCR) , POA&M management, and audit readiness.
• Support business growth by aligning compliance initiatives with revenue-generating programs in public sector and