Executive Director, HR Operations & Business Partnership

About The Role

The Executive Director, HR Operations & Business Partnership is responsible for designing, building, and leading the HR operating model, workforce governance framework, and people infrastructure required to support the organization's continued growth and long-term business objectives.

Reporting to the Chief Administration Officer, this role provides executive leadership for HR Operations, Talent Acquisition, employee relations, compliance, workforce planning, and employee-facing HR services across Canada and the United States.

As a trusted advisor to senior leadership, the Executive Director partners closely with business leaders to improve workforce effectiveness, organizational performance, manager capability, workforce productivity, and the proactive management of people-related risks.

The role is accountable for ensuring that HR processes, governance, workforce support services, operational capabilities, and service delivery continuously evolve to support business growth, operational excellence, and an exceptional employee experience.

Working in close partnership with the Vice-President, Centers of Expertise, this leader ensures enterprise people strategies are operationalized effectively and translated into scalable, sustainable business outcomes across the organization.

What You'll Do Here

HR Operations Leadership

• Lead the transformation of HR service delivery through process optimization, technology enablement, automation, and continuous improvement initiatives.
• Design, build, and continuously evolve a scalable HR operating model that supports organizational growth, operational excellence, and workforce effectiveness across all business units..
• Build organizational capability within the HR team by strengthening business acumen, consulting skills, strategic thinking, and data-driven decision-making to proactively address business challenges and workforce needs. Drive continuous improvement, standardiz