Executive Director, Customer Engagement and Experience Community Lead

*Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.*

*We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.*

Executive Director, Customer Engagement & Experience Marketing Community Lead

As the Executive Director, Customer Engagement & Experience Marketing Community Lead, you are accountable for leading the enterprise capability that coordinates HCP and KOL engagement across therapeutic communities and functions. You will set the enterprise customer engagement and experience strategy, establish experience standards, lead the TLL organization, and strengthen cross-functional orchestration to deliver a more connected and consistent “One argenx” customer experience.

Reporting to the VP, HCP Experience, you will partner closely with Therapeutic Community Leads, Indication Strategy Leads, Field Leadership, Medical Affairs, Clinical Development, Digital, Insights, and other enterprise partners to align customer planning, KOL engagement, journey design, and customer insights while maintaining strong connectivity to therapeutic community priorities.

Roles & Responsibilities

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Enterprise Customer Engagement & Experience Strategy

• Set and lead the enterprise HCP customer engagement and experience strategy across therapeutic communities, brands, indications, and lifecycle stages.
• Translate