Executive Director, Client Delivery

Overview: This position is available Q1 2027

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

The Executive Director, Client Delivery drives vertical and horizontal customer success for MarketSource’s portfolio across a specific vertical covering thought leadership, deliverable management, and strategic customer programs. The Executive Director develops and executes strategies to scale delivering excellence across our Vertical client portfolio in partnership with Business Development, Solutions (CI/PL), Finance Operations, Marketing and Information Technology to grow our industry portfolio’s revenue and profitability.

The key expectations for this role are providing transformational delivery leadership across a portfolio of customers and play an important role working closely with Vertical Sales Leadership in strategizing customer acquisition and customer expansions. The Executive Director must collaborate and exercise influence both within MarketSource and the customer organization and maintain industry/functional expertise and knowledge of key industry issues and trends impacting the Contact Center/Sales Outsourcing marketplace. Foundationally, drive the most impactful customer experiences through value framework and value realization.

This role will be responsible for leading a team of Clie