Division Director, I/DD

BAYADA Home Health Care is actively seeking a Division Director to lead office directors within our Habilitation (I/DD) practice across the state of Missouri. BAYADA's Habilitation offices in Missouri support I/DD clients within home and community based services.

TRAVEL REQUIREMENTS

must be able to travel 50-60% of the time to our Habilitation offices in Missouri.

LOCATION

: must be be located in the state of Missouri with the ability to travel weekly.

PRIMARY RESPONSIBILITIES

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
• Develop working knowledge of BAYADA's mission, services, people, organization, policies and procedures.
• Provide oversight and support to assigned service offices, including responsibility for direct supervision of Directors, Director Interns or Service Directors, as assigned by President or Chief Operating Officer.
• Ensure that offices' actions and communications demonstrate that "The Client Comes First".
• Proactively manage client and customer concerns.
• Oversee and participate in recruiting, selecting, and developing high-potential employees in the division for all Recruiters, Client Services Managers, Clinical Managers, Director Interns, Directors, and Area Directors.
• Educate, mentor, and coach Director Interns, Directors, Area Directors, and Division Directors. Deliver honest and timely feedback. Ensure appropriate clinical and management coverage for each office.
• Direct and support offices to achieve customer service, quality growth, and financial stability goals.
• Oversee the development of quarterly recruiting, marketing, and budgeting plans.
• Hold Directors accountable for meeting established goals. Assure that all lines of service and markets are served appropriately.
• Understand competition and market (both referral and employment sources).
• Assume responsibility for the quality of care provided by all offices in the division.
• Develop and monitor processes to ensu