Director Procurement - Technology Tower Lead

Req ID#

415101

Remote, Texas, US

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Job Description

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

The Global Tech/IT Tower Lead is responsible for leading the global category management strategy across the organization's Technology/IT spend portfolio, including software, infrastructure, hardware, cloud, telecommunications, cybersecurity, and IT services.

This role serves as the strategic procurement partner to Technology and business leadership, and is accountable for category strategy development, supplier selection, commercial negotiations, supplier relationship management, and delivery of savings and broader procurement value objectives across the assigned portfolio.

The Tower Lead manages a globally distributed team and partners closely with executive and cross-functional teams to support enterprise priorities, procurement transformation initiatives, and operational scalability within a complex global environment. This role serves as a member of the Global Procurement Leadership team and contributes to broader procurement strategy, operating model evolution, and capability development initiatives.

Duties and Responsibilities

Strategic Category Leadership

Develop and execute category management strategies across the Technology/IT spend portfolio (7-10 subcategories across approximately $200-250M including multi-year roadmaps aligned to business priorities, savings objectives, supplier management, risk mitigation, and oper