Director, Organizational Effectiveness & Transformation

Who We Are

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At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer *work that matters, on a mission that matter**s*.

*Learn more at*SynapseHealth.com*and on*Synapse Health's LinkedIn*.*

What We Need

The *Director, Organizational Effectiveness &* *Transformation* will report directly to the Chief People Officer. This team member is responsible for translating Synapse Health's people strategy into structured, well-managed programs that deliver measurable impact; building the systems, cadences, and capabilities that allow the People team and broader organization to execute with rigor. This role directly owns transformation efforts spanning engagement, performance management enablement, change management, and communications, and serves as the People team's center of expertise on AI-enabled workflow transformation.

What You Will Do

• Partner with People leadership to shape the overarching people strategy and translate it into an actionable, sequenced roadmap.
• Build the project management muscle within the People team — standardizing how initiatives are scoped, sequenced, tracked, and closed out.
• Own the employee engagement strategy end-to-end — from listening (surveys, pulse checks, focus groups) to insight generation, action planning, and leader accountability for follow-through.
• Co-design the performance management strategy in close partnership with Learning & Development, equipping m