Director of Patient Financial Services

Description

We are seeking an operationally focused Director of Patient Financial Services (PFS) to lead, mentor, and optimize day-to-day business office functions for our hospital system clients. This role is best suited for a hands-on operator, someone who leads from the front, builds credibility through action, and isn’t afraid to get into the weeds with their team to troubleshoot denials, monitor workflows, and drive measurable performance improvements.

This is a leadership role, but also a doer’s role. You’ll oversee teams across the revenue cycle continuum (billing, follow-up, cash posting, customer service, etc.), identify inefficiencies, implement solutions, and roll up your sleeves to ensure results.

Requirements: Key Responsibilities:

• Serve as the operational leader over PFS functions for assigned Healthrise clients, ensuring day-to-day activities meet or exceed performance standards.
• Directly manage and mentor team leads, supervisors, and staff across multiple functional areas (hospital billing, professional billing, A/R follow-up, denials, customer service, etc.).
• Use data-driven insights to identify pain points and take a proactive, action-oriented approach to resolving them, whether that means coaching a team, implementing a new workflow, or stepping in personally to solve a persistent issue.
• Partner with analytics and client stakeholders to define KPIs and develop performance dashboards.
• Implement best practices across systems and teams, especially in Epic, Cerner, or Meditech environments.
• Lead with a “boots-on-the-ground” mindset, participate in root cause reviews, help draft appeal letters, coach teams on difficult accounts, and develop SOPs from real-time observations.
• Drive employee engagement and foster a strong, accountable team culture through transparent communication, clear expectations, and continuous feedback.

Requirements

* 5+ years of progressive experience in a multi-hosp