Director of Membership

Director of Membership

Are you passionate about listening to members, making sense of data, and using insights to improve how an organization serves its community? PAEA (PA Education Association) is seeking a strategic and service-minded Director of Membership to help us better understand our members and create experiences that are responsive, valuable, and easy to navigate.

The Director of Membership will strengthen how PAEA serves, supports, and learns from its members by shaping a seamless, data-informed membership experience that drives engagement, retention, and long-term member value. Reporting to the Chief Talent and Experience Officer, this role leads membership operations, renewals, retention, member service, and member intelligence, using membership data, participation patterns, service interactions, surveys, communities, and other listening channels to better understand member needs and emerging trends.

This is an opportunity for an association, membership, or customer experience leader who brings operational discipline, a collaborative mindset, and a talent for translating member insights into meaningful organizational improvements. Through dashboards, reporting, segmentation, and cross-functional partnership, the Director of Membership will help PAEA reduce friction, strengthen service delivery, and ensure the products, programs, resources, and experiences offered to members are responsive, accessible, and valuable.

Please include your resume and cover letter when applying for this position.

*This position may be exposed to sensitive and confidential information* *daily;* *this individual is responsible for maintaining the confidentiality that knowledge of such warrants. In this position, employees must respect and protect the privacy, confidentiality, and security of all personal information to which they have access in the performance of their duties for PAEA, in accordance with PAEA’s Privacy Policy and