Director of IT Architecture - Technical Account Management - Remote

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Job Posting Title

---------------------

Director of IT Architecture - Technical Account Management - RemoteJob Description -------------------

The Director, Technical Account Management is responsible for leading Prime Therapeutics' Technical Account Management (TAM) function and establishing a world-class IT Client Success capability that strengthens strategic client relationships, improves client outcomes, and serves as the primary technology interface between Prime and its clients.

This role leads a team of Technical Account Managers who provide ongoing technology relationship management, technical advisory services, and cross-functional coordination for Prime's strategic clients. The Director partners closely with Account Management, Sales, Implementations, Business, and supporting Information Technology areas to ensure Prime delivers consistent, proactive, and high-value client experience throughout the entire client lifecycle.

The Director is accountable for defining and operationalizing the TAM vision, service portfolio, engagement model, governance processes, and client success measures. The role serves as a champion for clients, helping ensure client priorities, modernization roadmaps, technical requirements, and strategic objectives are effectively connected to Prime's business capabilities, platforms, and technology investments.

Responsibilities

• Provide leadership, direction, coaching, mentoring, and performance management for Technical Account Management staff.
• Define and execute the strategic vision, operating model, service portfolio, engagement framework, and roadmap for the Technical Account Management function.
• Establish and maintain trusted relationships with strategic client tec