Director of Hospital Support

Job Summary

The Director, Hospital Support is responsible for overseeing a remote team that provides operational assistance to hospital leaders, field leaders and home office. This role includes personnel management, process oversight, and cross-functional coordination to ensure timely, accurate, responses to support requests. The Director, Hospital Support maintains subject matter expertise in internal systems, policies, and procedures and ensures consistent, high-quality service delivery aligned with organizational standards.

Key Responsibilities

*Role Specific Activities*

• Serve as a strategic thought partner to organizational leaders, contributing insight and perspective that shapes support strategy and decision-making
• Act as an active project contributor across initiatives from concept through implementation, partnering with stakeholders to move projects from idea to execution
• Serve as an integral member of the broader implementation team, ensuring support operations are aligned with and integrated into organizational rollouts
• Hire, train, and lead Hospital Support team to ensure effective daily operations
• Facilitate weekly team meetings and structure daily huddles to maintain communication and alignment
• Oversee a support hotline that provides guidance, troubleshooting, and problem resolution to hospital leaders, field leaders and home office
• Identify ongoing development needs and provide training opportunities for teammates
• Maintain expertise in all internal platforms, policies, and operational procedures
• Provide accurate and timely information to internal stakeholders regarding support-related inquiries
• Champion clear, consistent, and proactive communication across the support team, cross-functional departments, and organizational leaders, recognizing communication as central to the role's success
• Coordinate communication between support staff and cross-functional departments to ensure alignment and issue resol