Director of Financial Operations

Description

AMS is seeking a strategic and results-driven Director of Financial Operations to lead day-to-day financial operations and ensure the accuracy, integrity, and effectiveness of billing, payroll, financial controls, and service delivery. This role is designed for an accomplished operations leader who can translate broad account and regional management experience into disciplined financial execution. The Director partners closely with Operations leadership, customers, and internal teams to strengthen financial performance, contract compliance, accountability, and continuous improvement.

The ideal candidate combines financial discipline with practical operational leadership. This person is comfortable managing multiple accounts or contracts, leading managers and supervisors, working directly with customers, and taking ownership of billing, payroll, deliverables, and financial performance in a complex service environment.'

Ideal candidate will live in North Carolina, if not must live in Eastern Standard time zone - Must be willing to travel to Asheville and/or Wake Forest, NC once a month - otherwise this is a remote/work from home opportunity.

WHAT YOU WILL DO

*Financial Operations & Controls:*

• Oversee billing and payroll operations, including the cradle-to-grave processes managed by the Billing Supervisors for their assigned accounts.
• Direct, coach, and support a Financial Operations team to meet deadlines, accuracy standards, and service expectations.
• Ensure proper allocation of revenue and costs across projects and customers, including project setup and cost-of-sales matching.
• Maintain effective financial controls, operating procedures, reporting, reconciliation, and issue-escalation practices.

*Customer & Financial Partnership:*

• Monitor customer requirements and contractual compliance, coordinate contract renewal activities, and support customer retention.
• Partner with senior and operational leaders to interpret financial results, identify risks, and improve account profitability and execution.

*Leadership & Continuous Improvement:*

• Provide hands-on leadership and coverage when staffing, workload, or deadlines require intervention.
• Lead process improvement, standardization, automation, and cross-functional coordination across Financial Operations.

WHAT YOU NEED TO HAVE

• Bachelor's degree in a business-related field or industry relevant field.
• Minimum of 5 years of managerial experience.
• Progressive leadership experience in operations, financial operations, account management, contract management, or related discipline.
• Experience overseeing financial results, billing, payroll, budgets, forecasts, or contract deliverables.
• Demonstrated ability to lead teams, work with customers, and manage multiple accounts or projects simultaneously.
• Proficiency with spreadsheets, financial reporting, and business systems used to manage billing, payroll, timekeeping, contracts, and operational performance.

WHAT WOULD BE AMAZING TO HAVE

• Leadership experience in the electric utility or utility services industry.
• Experience supporting operations across multiple states, regions, customers, or contracts.
• Knowledge of Accounts Receivable, Accounts Payable, payroll closeout, timesheet accuracy, revenue and cost allocation, and month-end activities.
• Experience leading post-merger integration, process standardization, or organizational change.
• Relevant professional, technical, project management, or industry certification.

MEASURES OF SUCCESS

• Billing and payroll are completed accurately and on schedule.
• Billing Supervisors and assigned specialists demonstrate clear ownership, reliable coverage, and timely issue resolution.
• Revenue and cost allocations, project setup, and cost-of-sales matching are accurate and supportable.
• Customer and contract requirements are consistently met.
• Financial reporting and operational insights support sound decisions and improved account performance.
• Processes become more standardized, efficient, controlled, and scalable.

LEADERSHIP ATTRIBUTES

• Operational Ownership
• Financial Acumen
• Customer Partnership
• Accountability and Coaching
• Analytical Problem-Solving
• Continuous Improvement

Working Environment

:

This is a remote office environment with minimal travel requirements. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must be able to maintain attention and concentration for extended periods of time. Reasonable accommodation, if available, may be made to enable individuals with disabilities to perform the essential job functions.

Physical

:

Primary functions require sufficient physical ability and mobility to work in a hybrid or remote office environment; to sit at a workstation for prolonged periods of time; to frequently stoop, bend, reach, twist, grasp and make repetitive hand movement in the performance of daily duties, including computer work; carry, push and/or pull light amounts of weight and occasionally lift and/or move up to 15 pounds; ability to see and hear in normal range with or without correction. Specific vision abilities required by this job include close vision requirements due to computer work.

Company Overview

ArborMetrics Solutions (AMS) is a trusted advisor and collaborative partner, providing expertise and innovative solutions for environmental and construction oversight and vegetation management. Successful professionals at AMS have come from a variety of backgrounds, including forestry, arboriculture, natural resource management, biology, landscape maintenance, horticulture, nursery management, environmental sciences, geology, agriculture, parks & recreation management, urban forestry, geography, and more. For more information visit our website www.arbormetrics.com

""

Important Information for Applicants

* Asplundh Tree Expert, LLC and its family of companies are Equal Opportunity Employers. We consider all qualified applicants without regard to any legally protected characteristic. * If you require reasonable accommodation during the application or hiring process, please contact our ADA Coordinator at 1-800-248-8733, ext. 3656. * Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification. * Compensation determination is based on market data, job scope and individual qualifications. * We offer a competitive total rewards package inclusive of health and welfare and retirement benefits, as well as paid time off and holiday pay benefits. * Unsolicited resumes without an executed agency agreement become the property of the company.