Director of Experiential Guest Services

SSA Group is looking for a talented Director of Experiential Guest Services to join our team!

All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.

Who are we

At SSA, we're Unapologetically Family — it's who we are and how we show up for each other, for our 90+ cultural attraction partners, and for the more than 100 million guests we welcome each year. We laugh, we celebrate our wins, and we learn from our mistakes together.

That family mindset shapes 452 Hospitality, the heartbeat of everything we do: creating special moments of hospitality that have a lasting impact, before, during, and after every guest visit. We bring together admissions, culinary, and retail— to shape one seamless guest experience across the full Hospitality Experience Journey.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within — proof that when we say we invest in people, we mean it.

Director of Experiential Guest Services

Position Title

Director of Experiential Guest Services

Reports to

EVP, Guest Experience

Job Description

The Director of Experiential Guest Services owns the strategy, growth, and performance of SSA's experiential guest offerings — attraction guest photography, face painting, temporary tattoos, caricature artists, and emerging service lines. This is a builder's role: the Director is responsible for developing this line of business from concept through execution, establishing the operating model, defining service standards, and driving profitable growth acro